We are writing to let you know what we are doing because of the Coronavirus problem.
As a business, we have told all staff to work from home for the foreseeable future which means our office will be unmanned. Service continues as normal as we can work from any location.
Support For Website Customers
The best way to contact us for support about your website is via the freshdesk system which you can access from within your admin console or via this link: https://reallyeasycart.freshdesk.com/ and get twitter updates for news on any service disruptions: https://twitter.com/wildfirenet
Support For Marketing Customers
Please contact your account manager via email or any business mobile numbers you have been given. We are actively monitoring the impact of the virus on your marketing programs on a weekly basis and contacting you to advise of changes we believe you should make, including increasing budgets due to increased demand and good ROI.
How Can You Protect Your Business During This Period?
We are all now in a period of uncertainty and it's hard to predict what will happen. If we were to give only 3 pieces of advice, this is what we would say:
- Look after your staff
- Analyse your performance on a weekly basis
- Keep promoting your business
For ecommerce customers, you have a wealth of data to analyse changes in buying patterns across your catalogue and customer groups which will help you understand the demand-side of the business extremely well and to take balanced decisions based on those metrics.
Our best wishes go out to you and your families during this difficult time.
The Wildfire Team.