We have put together some guidance that we hope will help you during this uncertain time. 

Ecommerce businesses -  download here

Services businesses - download here

Best wishes. 

The Wildfire Team

We are writing to let you know what we are doing because of the Coronavirus problem.

As a business, we have told all staff to work from home for the foreseeable future which means our office will be unmanned. Service continues as normal as we can work from any location.

Support For Website Customers

The best way to contact us for support about your website is via the freshdesk system which you can access from within your admin console or via this link: https://reallyeasycart.freshdesk.com/ and get twitter updates for news on any service disruptions: https://twitter.com/wildfirenet 

Support For Marketing Customers

Please contact your account manager via email or any business mobile numbers you have been given. We are actively monitoring the impact of the virus on your marketing programs on a weekly basis and contacting you to advise of changes we believe you should make, including increasing budgets due to increased demand and good ROI.

How Can You Protect Your Business During This Period?

We are all now in a period of uncertainty and it's hard to predict what will happen. If we were to give only 3 pieces of advice, this is what we would say:

1. Look after your staff
2. Analyse your performance on a weekly basis
3. Keep promoting your business

For ecommerce customers, you have a wealth of data to analyse changes in buying patterns across your catalogue and customer groups which will help you understand the demand-side of the business extremely well and to take balanced decisions based on those metrics.

Our best wishes go out to you and your families during this difficult time.

The Wildfire Team.

Stand out features

• Web Notifications on desktop & mobile for new form replies & orders.
  You can now optionally receive instant desktop or mobile notifications for new form replies & orders on your site as first class device notifications.
  To do this, on the device you want to receive the notificiations, login to the REC+ admin centre and under the notifications icon on the header navigation you can tick to enable notications. The browser will then ask you to confirm this and after this you should start to receive notifications on your device as soon as new forms are filled out or orders are received (for online retailers).
  You can manage your connected devices and notifications in the edit user area of your account under a new devices tab.
• Stripe Checkout added giving you Google Pay & Apple Pay options plus cards
  We've integrated the Stripe Checkout payment processor, allowing payment by cards, Google Pay & Apple Pay payments on devices that support this.
  Go to setup instructions 
• Quickshop for faster ordering
  Quickshop allows buyers to speed up their ordering with product code lookup and add to cart. Perfect for B2B clients or regular bulk buyers. Here's an example of this in action: 
  
  

CMS

• Easier content creation with repeatable & feature content blocks
  A new range of content block features have rolled out, along with with recipes for quickly building up new content layouts which can be easily edited within Page Manager once the content block has been set up. For example, displaying your team members on an About page.
  
  
  View examples and developer information on our new page
• Page Manager tabs for navigation / Creating custom page menus with rec_menu()
  Page Manager now has simple tabs to see pages which appear in each type of menu navigation (i.e. header, footer, etc.), as well as allowing you to create your own menus. You can use these custom menus on the front end with the rec_menu() function, or you can use them to help categorise pages in the admin area.
• Easier to view/edit Content Blocks and Forms on pages in Page Manager
  The content flow in Page Manager has been improved when editing a page so that as well as content blocks it shows forms that are present on the page, with a button present to edit  the form. This uses the pre-existing rec_form() function in layouts.
  Additionally for front end developers when designing the page content you can use effectively this function as a placeholder for a future form that hasn't yet been built and then afterwards add the form via Page Manager when editing the page using the Add Form button that will appear. 

Ecommerce

• Fresh new payment processor images and recommended methods.
  The payment processor images have been updated to a more modern design.
  the admin payment processors area has also had a refresh to help point out old/deprecated payment methods and the ones we now recommend using such as Stripe (which supports Apple Pay and Google Pay) & PayPal Express.
  
  
• 'Movers & Shakers' - Top Products & Top Brand/Category Report can now sort on Revenue Change
  These reports can now be sorted by Revenue Change % compared to the same period on the previous years so you can see your Movers (% from high-low) and Shakers (% from low-high) by product, category or brand.  
  Reports > Top Products Report / Top Brands / Category Report > sort by "Revenue Change % high-low' or 'low-high'.
• Product filter improvements
  Design improvements to long lists of filters or categories to clean up the design of this area.
  Filter tags in the sidebar app now show in Title Case.
  Header / site search can now tie into the filters by adding a search block and showing the filters on the shop layout page.
  Compatibility improvements between the instant load and infinite scroll functions.
• Free delivery indicators show against order items in admin
  When viewing orders in admin, items with free delivery will be marked so you can better tell why delivery charges on orders are different to what you would otherwise expect if free delivery didn't apply.
• Setting to sort items by code in admin orders & invoices
  You can now force sorting of order items in the admin area by product code (options also sort by name) to help the readability of these screens and making picking through items faster. 
  Admin > Settings > "Sort items in Admin order views & invoices by product code"
• Template order update emails & invoice link as a variable.
  Order update emails now run full template syntax & allows use of the variable {{ invoice.link }} for sending the user direct to the invoice.
• Guest checkout - hide delivery address
  The existing "Hide delivery address if it's the same as the billing on Checkout" setting now extends to the guest checkout registration.
  This lets you visually hide the delivery address entry until users tick that they'd like to enter a different address and makes the screen look simpler to aid conversion optimisation.
• Standard option recursive updates now apply against matching group/name/code
  This makes the mass updates of options much easier, you can even add new standard options that match the group/name/code of existing options, to then change it and have these changes apply back to the existing ones.
• Minor cart improvements:
  The paypal & proceed to checkout buttons now only appear when items are actually in the cart
  Non js cart buttons now adapt when still in a JS browser enviroment.
  New live reloadable classes available for the cart template for "cart-subtotal-vat", "cart-subtotal-price-ex-vat" & "cart-subtotal-price-inc-vat"
• Price Manager - Changes Under Consideration.
  We are re-thinking the flow within Price Manager to make it simpler to understand and safer, with live previews via spreadsheets before changes are applied. This would move it more into line with the way prices are handled in accounting systems like Sage.

Email

• New in Email Manager - Send "non-marketing" emails to all users irrespective of subscription status 
  Under GDPR, you have to have consent to send marketing emails to people and Email Manager would therefore not send email to any unsubscribed users because it was primarily intended for sending marketing emails. However, you may be sending email to customers under legitimate interests  such as important service or company updates in which case it will need to go to all users whether unsubscribed or not. To allow this, you can now mark your email as non-marketing and have it send to users regardless of subscribed status. 
  Email Manager > Write Email > "4. Additional settings" > "Mark as "Non-marketing" to send to non-subscribed users as well"
• EU Mailgun support
  Mailgun now offer EU servers so when integrating inside Mailgun you can choose to have your emails sent from EU instead of US servers. 
  You'll then need to change this in Admin > SMTP > Mailgun API config > Region/Endpoint
• Notification emails to admins when users subscribe or unsubscribe now contain more detail
  The membership code & business name is now included on these emails by default to help with subscriptions managed at a business level.
  These notifications are optional as configured in Site Settings.

Admin

• Bandwidth stats
  A graph of your site's bandwidth usage is now available to you in Admin > Bandwidth Usage.

Behind the scenes

• JS Code Assurance.
  We've been working on new static analysis tools to check sites for Javascript compatibility issues across the major browsers and on older versions such as IE11. This now lets us automatically check the core code for possible issues when deploying new releases. We're looking to take this code and make it available to all sites in time. Stay tuned for more information on this to help building new JS on the sites.
• Redirect issues with Chrome and admin sessions fixed. 
  New versions of Chrome hide the www prefix which lead to an issue where if you clicked the url bar in the admin area and pressed enter to reload the page you could end up back on the login page due to cookie/redirect issues. This has now been resolved.

Core Features

• Expert Answers
  Allow users to submit questions to you on any page or product and easily reply & publish the question and answer on your site.
  Helps you to seal more conversions and to improve your content and gain additional natural keyword phrases for extra indexing by search engines.
  
  Can be shown for specific products: {{ expert_answers('product', product.id) }}
  or specific page urls: {{ expert_answers('url', '/faq') }}
  or it can figure out the url for you automatically with {{ expert_answers() }}
  NB Premium Subscription required. Contact us for details and setup
• New Helpdesk button for fast access to support and articles
  
• Opening times
  You can now manage your company opening times directly from within admin
  Site Settings > Company > Opening Times > Monday - Sunday
  And can be accessed in the templates as an array: {{ dump(company.opening_times) }}
• Image optimisation applied to Content Sliders
  Our WebP & image optimisation support has been extended to fully support sliders in responsive templates, further optimising your image sizes for performance on desktop and mobile devices.

Ecommerce

• Enhanced Returns Process
  We've changed the returns process to prompt users to select a reason and provide a comment about why they are requesting a return.
  When a user requests a return they are now prompted to select which products, as well as selecting from a list of return reasons (editable in Admin > Return Reasons) and an optional comment field. This is emailed to the site admin(s) and recorded against the returned order lines.
• Product Feed ID Lookup
  While working Google Merchant Center you may notice IDs for products are different from the website due to options spinning up different versions of the product. Our new report lets you cross-reference against the Google ID to find the product on your site.
  Reports > Product Feed ID Lookup
• Order Manager minor style tweaks
  As part of continuously our Order Manager interface we've made some minor improvements to the display of codes & prices to prevent breaking these onto new lines as well as several other minor tweaks.
• Coupon sorting
  Track down coupons more easily in Coupon Manager via: Admin > Coupon Manager > new "Sort By" option to top right offering: Latest, Name, Code, Start Date & Expiry Date sorting.
• "Users making purchases" report improvements
  Two new columns added: "count_of_items" & "days_since_last_order". This helps you identify customers based on purchase histories.
  For example, the item count can help you understand whether your cross- and up-sell promotions are effective; 'Days since last order' helps you identify customers who have stopped buying from you that you want to chase up.
• Added delivery cost template keys for Purchase Invoices 
  The purchase order templates can now contain delivery information such as cost price, available in the template with {{ dump(order.delivery_cost) }}

Outside REC+

• Automated Site Testing 
  Automatically test specific parts of your site are working as expected such as the checkout process or form enquiries and no problems are present which would break the process. Avaiulable to run hourly or daily. Contact us for pricing and set up. 
• Price Comparison tool updated to select crawl time/day
  This allows you to set when the crawl takes place to avoiding crawling during competitors maintenance windows. Contact us for pricing and to find out more.
• Site performance reviews
  We're now offering optimisation & performance reviews for your website to see how page load speed can be improved and the impact of 3rd party plug-ins. Faster speeds can help increase your conversions. Contact us for pricing and to book a review.

Designer

• New module field type for "large text" 
  We now offer a new field type on modules letting you add larger amounts of text content for when an editor interface isn't appropriate. 
• New content block type "page-url"
  This allows admin(s) to select a page in Page Manager so that the result of the content block will be the page url string.
• Module Import Ignore Existing Files
  When importing modules, previously it would error if the folder for the module already existed, e.g. if you imported templates from another site and then tried to import it's modules.
  You now have flexibility over this, by default it will skip adding the folder if it already exists or you can tick to override the folder.
• Updated Modernizr to include CSS Grid
  If you're looking to trial CSS Grid in your designs but are worried about applying other properties for browser support you can now use the moderniser css grid classes, inspect the page and check the classes added to the html element.
  To see what's available & read more here: https://modernizr.com/docs/

CMS

• Full UTF-8 emoji support 🚩
  We previously supported many of the simpler emojis in the system but we have now launched full support for any utf-8 emoji.
  Useful especially on emails and blog posts to help grab users attention, such as for seasonal posts: 🌇 🎃 🎄 🎁
  Many emoji's available, both Windows & Mac's have emoji keyboards built in, but you can also lookup emojis from sites such as: https://www.utf8icons.com/
• Ckeditor template improvements
  Inside our text editor, click the 2nd icon from the left to find pre-set responsive templates for building content in your page such as 2, 3 or 4 column layouts.
  
  These have been refreshed and given screenshots so you can easily pick the one that will help you add content in the design you are looking for.
  Remember, be careful if you tick to 'Replace actual contents', it will completely overwrite whatever text is already in the content block.
• Forms > Multiple checkbox fields
  You can now ask users multiple choice questions on the forms displayed as multiple checkboxes on a single line.
  Available when adding a form field as the "multi-checkbox" field type.
  
• Image optimisation: WebP support for sliders, products & more
  Our thumbnail script can now convert images to WebP to help optimise them further.
  We've also introduced a new helper to embed picture elements into pages to upgrade images to WebP where supported in the browser:
  {{ picture('/userfiles/path/to/image.png', { thumbnail: '250x250' }) }}
  {{ picture(product.image, { alt: product.name, thumbnail: '250x250', class: 'pcl-product-each-image' }) }}
  This is used on sliders by default too, on mobile we've optimised this to compress the files by up to 4X smaller.
• Longer title input on add/edit blog posts
  Making it easier to read long titles for your blog posts
• Admin design refresh tweaks
  A few minor tweaks around the admin area such as a simpler sidebar design to help keep focus on the main area. 

Ecommerce

• Personalisation > New ecommerce targeting available in Email Manager
  As part of a set of new personalisation features that we are rolling out over the coming months, Email Manager has been significantly extended to allow emails to be sent to your ecommerce visitors / buyers based on the same range of criteria that is now also available in the Users Making Purchases Report. This allows you to send a much wider range of highly targeted emails to maximise relevancy and increase uptake. Users can be filtered based on order date & status, groups or tags, categories & brands they have bought right down to the tags on products.
  Contact us to talk about personalisation pricing.
  
  
• Reviews.co.uk / Reviews.io integration
  You can now merge product reviews collected by your site with reviews from the reviews.co.uk service so they both display together on product pages.
  Admin > Connect > Reviews.io API Key & Site ID
• Reviews.co.uk: exclude groups of users getting review notification reminders
  When selling to freqent buyers such as dealers or distributors you may want to stop them getting review notifications for every order. 
  This setting let's you blacklist groups from receiving these notifications: 
  Site Admin > Settings > Ecommerce > Do Not BCC Order Confirmation Emails for the following Groups (i.e.the selected groups will not be sent a product review email from the Reviews.co.uk service; 'ungrouped' retail buyers will always receive the product review email).
  Reminder: the emails will be sent after the number of hours specified in the Site setting > Ecommerce > Abandoned Carts > Abandoned After How Many Hours?
• Email Tasks are now templatable
  Introducing templates into Email Tasks means you can now have better designed content to send to your customers with more control over what content is displayed in emails such as abandonded carts, for example showing the products that were in the abandoned cart.
• Despatched email task event
  Allows you to delay sending review reminder emails or similar until after the order is despatched to account for delivery time so that the review email arrives after the package has actually turned up.
  Admin > Add/Edit Email Tasks > New despatched.order event that can be hooked into, e.g. only send a review request emails a few days after order is despatched.
• Coupon assignment area cleanup
  New tabs have been introduced to separate Coupons vs Gift Vouchers vs Expired in the Assign Coupons area in Admin.
  
  
• Coupons category exclusions
  You can now prevent specific coupons from applying to categories such as clearance or ones with discounts already applied. You can multi-select a number of categories. All sub-categories will be included automatically.
  Admin > Add/edit coupons > "Exclude applying this coupon to the following categories"
  Also in Assign coupons > an edit coupon button has been added directly in here along with an indicator if category exclusions have been added back on the coupon, as shown above.
  
  
• On invoices, you can now group the products and options together as a single combined line
  Allows you to simplify the invoice lines for customers, especially useful if you have a large number of items placed on orders as it will cut down the amount of printing.
  Admin > Site Settings > Prices & VAT > Display Products and their Options as single lines on Invoices
  + New template tag in html/invoice/table_row.html.twig > line.item_name_inc_option_values (like line.item_name but with option values only instead of groups in front)
• Order info screen, delete lines now moved into edit line screen.
• Google Analytics: Custom dimensions & metrics now sync with orders When a customer makes a purchase, if you're tracking custom dimensions against them such as user group, you can now track them to the point of making an order or other system level events like form submissions and downloads.
• NOTICE: Legacy Order Manager info view - removal 15th January 2020
  We have now deprecated the legacy order view and as of 15th January 2020 we will be removing this old area.
  The new order view has been in place and working well for the last year,  make the switch today to get the latest order management features.

REC+ Infrastructure

• Website recommendations UPDATE
  You can now dismiss recommendations that do not apply immediately to help you focus on ones that you need to action.
• REC+ app store
  We have added a significant new feature set for ecommerce sites - read more
  Start exploring the entire app store.

Forms & CMS

• Forms dry run mode
  Dry run mode allows full debugging info to be shown as well as suppresses emails during this process.Useful for developers.
  Give it a try in Admin > Form builder > Enable dry run mode.
• New form layout for floating placeholder display.
  This optional new display moves form labels into the fields and then as the user enters into the field the label reduces in size and moves to float above the field nicely
• Another new form layout for a dual column design
  Split your form into 2 sections and enable multi column support to have the sections sit side by side.
• Show in header notifications?
  This allows you to include or exclude whether form replies are included in Admin Notifications in the top navigation bar.
• Referrer page added to form replies
  Form replies include the page from which a user filled out a form, this is very useful where you have the same form shown on multiple pages.
• Draft blog posts shown at the top
  Admin blog manager now shows drafts above live posts to serve as a useful reminder that they need to be completed.
• Added "map" and "youtube" content block types
  Allowing you to easily add maps based on an entered address, or youtube video embed simply by pasting the url of the video.
  Available both through the template layout files and through Admin > Content Blocks > Add/Edit > Types > map & youtube
• User manager now shows counts of total, active and subscribed account as well as new sorting options
  This improves overall visibility of the volumes of users you have on your site. Read more on how these are calculated.
• Template system can now filter to show just the files you're working on in a template by hiding shadow files.
  Shadow files are the ones shown from parent templates, these illustrate the layers the template system uses to build the site, but when working on a set of new changes this new feature can be handy to reveal which files you have worked on, hiding away the shadow files from the parent templates. 
  Admin > Templates > Active template > Toggle shadows.
  Also now on hover of template file names it will show the full path including the parent folder.

Ecommerce

• In-cart deals
  Utilising coupons you can now display deals to users in the cart, this tempts users to buy more by progressively offering discounts as the order value and/or quantities increase.
  Read more here.
• Show associated products in cart
  Following from the in-cart deals feature, you can also show through associated products directly in the cart (based on the products already in the cart using the associated products program), helping you cross sell products that users can easily buy to qualify for the deal(s). 
  Read more here.
• "On hold" state for orders
  This allows you to categorise specific order statuses on your site into an 'on hold' state that fits between 'in progress' and 'dispute' e.g. for backorders or situations where there is a longer delay than normal.
  Available in Order Manager > new "On Hold" tab, & available in Order Statuses > Add/edit statuses as a state. (Remember to enable 'success' with this otherwise it will not show in order totals)
• Payzone Payment Processor
• We've added Payzone as an alternative to Paypal, Sagepay and the other processors already available. Find out more about them on the Payzone site. For instructions to setup and use Payzone read this article.
• UPS errors now pull through onto checkout
  If you use UPS for delivery rate lookups on your site then users will now see more informative reasons if UPS cannot deliver to them.
  These reasons are also logged against each order in the Order History for admins to view too.
• Coupons can now optionally allow both a mininimum spend & minimum quantity before applying.
  This now let's you run deals that only apply when a user adds more than a single item to cart.
• Reviews & testimonials now have simplified statuses
  Both now use the names: "New/pending", "Published" & "Suspended" to help you manage your product reviews & testimonials. 
• Avg. Order Qty/Value now available in Marketing Metric's Order Traffic Analyser.
  Head on over to Order Traffic Analyser in Marketing Metrics (Marketing Console) and in the 'Show' dropdown select Avg. Order Qty or Avg. Order Value. This is helpful for working out the effectiveness of different types of campaigns driving customers to your site. 
• Thanks page 'ordered items' template keys
  'Ordered items' are now leaked into the thanks page template via {{ dump(order.items) }} allowing you to auto embed these into thanks confirmation page forms so that admins can see what was being purchased when they look at the feedback forms. Also allows you to add more custom tracking.
• Price list downloads
  You can now offer a CSV download for price lists on your site as well as showing retail vs group base pricing.
  These 2 new settings are available in: Site Settings > Prices & VAT > Displaying Prices > Offer Price List app as a downloadable CSV  &  Show "Retail Price" column on the Price List app

Behind the scenes

• Facebook v4 upgrade
  Keeping up to date with Facebooks latest API updates we've upgraded to their latest version 4.
  NB You may need to re-connect to Facebook to continue posting automatically from your site.
• Auto expire old user passwords (3 months for admins and 15 months for users)
  As an automated additional security & privacy layer, you can now enable auto expiring old user passwords. Their accounts will not be lost but when they try to log in they will need to confirm a link emailed to them at which point they will auto need to set a new password. Read more.
• Lazy loading images in new browsers enabled in default template for products and categories
  With this the browser will only request those images when the user scrolls down near to them, this has resulted in large initial request counts and download size reducing by over half on several large sites.
  The new browser standard for loading="lazy" is now implemented around these images by default, your template may need updating to add these in.
• Autoparts export/import now contains the marketing site link
  This is a custom field that can be used on your sites for custom functionality such as different enquiry links per product etc. Allowing it in this export file allows for faster entry when in use, if you don't use it you can safely ignore the new column.
• Form builder now triggers subscribe events for email tasks and admin email notification system
  This lets you setup email tasks for new subscribers and utilise form builder to sign up the user. 
• Blog posts can now be shown in full on blog category pages rather than just being a summarised list of posts
  This is useful where you wish to create an easier-to-read 'stream' of your articles in full e.g. for readers to be able to search faster for information rather than clicking in and out of each post. See how we use it on our Update page to show all our software changes.
  New template tag available in the /html/blog/item.html.twig templates for {{ blog.text_full }} that's similar to {{ blog.text }} but without the set character limit.
• Google Analytics user group tracking via custom dimensions
  Set up views inside Google Analytics so you can include/exclude different user groups from reporting, for example only seeing retail visitors or only seeing trade customers. Read how to set this up. 

As part of our program of continuously improving data protection, GDPR compliance and planning for new web standards, we have introduced an optional change so that old user passwords are removed from the database where the user has been inactive for 15 months. This can be set in Site Settings > Security > Expire Passwords For Old User Accounts. NB for new sites from 11th October 2019 this is enabled by default.

Why Is The Inactive Period 15 Months?

The 15 month timeframe is a practical time limit because it means that annual repeat buyers, such as Christmas shoppers, will not be affected the following year when they may wish to make a repeat purchase, but once they lapse a further 3 months then they will be classed as inactive and will then benefit from greater data protection through password removal. 

Can Users With Deleted Passwords Still Login & Use The Site?

Yes. When they try to login the system will inform them that their password has expired and automatically send out a new password to their registered email address:

Webauthn - Industry Standards To Eliminate Passwords

Looking further ahead, there is already an industry drive towards eliminating password use altogether for website logins via the 'WebAuthn' web standard. This will use different methods of authentication such as biometric devices like fingerprint readers on your phone or browser based control, and there are already passwordless 'magic links' in use allowing one-time logins via email addresses or SMS.

As we head towards the festive season, online retailers are preparing for two of their biggest events of the year, Black Friday on 29th November  2019 and Christmas. Here's a quick memory jog to… Continue Reading »

We previously wrote about the essentials you need to cover for your website. We have now launched actionable business intelligence to highlight actions that you need to take to ensure your websi… Continue Reading »

We are pleased to announce the introduction of actionable business intelligence in REC+ to help you manage your site and be alert to ways to improve it and maintain compliance.

What Is Business Intelligence (BI)?

BI analyses data and presents you with actionable information to make improvements to your business, decision-making and processes.

Why Does BI Matter?

With so many changes taking place with web technology, search engines, internet security and legal compliance like GDPR, BI helps you stay on top of what’s important for your website.

How Does BI Work In REC+?

REC+ has become smarter by analyzing your website and presenting actions you can take for:

✓ Compliance

✓ Security

✓ User experience and interaction

✓ Marketing and products These are displayed in Website Recommendations.

Notifications have also been introduced so you can quickly see new user interactions with your site including new form replies, orders, testimonials and product reviews.

Is It Free?

Yes. This is such an important way to help business owners stay on top of everything that’s required of them we have released this for free to all REC+ websites.

This includes adding new recommendations in the future.

Accessing The New Features

Simply log in to your website Admin Console and click on the new icons in the top navigation bar.

How Can I Clear Down All My Unread Form Replies That Have Built Up?

You can now also mark all replies in a form as read to focus on just new replies.
Go to Admin > Form Builder > View from replies > "Mark all as read"

In addition, if a form is set to email your admins, we now track that you've read it from your email client to keep the read/unread status in the system up to date which will stop the build up of unread replies. Tip: Make sure admins allow images to display when reading the email as this is needed to trigger the tracking mechanism.

Can I Use BI To Analyse My Overall Business?

Yes. For businesses running on Sage turning over £1m per annum we can now extract your Sage data into the Afinitis BI tool to analyse and recommend business-wide improvements.

Contact Neil Whelan to book an appointment on 0330 311 2810.

As technology moves on at pace, forward-looking businesses are looking to harness data to gain advantage and help drive their business strategy - whether that's revenue growth, profit optimisati… Continue Reading »

Introducing the new REC+ App Store

You can now easily browse through the major system features and complementary services in our new App store - take a look.
We will be continuously updating the store with apps and services every week, so keep checking back in the New & Featured section in each category.

Explore through and discover all the things available to you with REC+.

Interested in a feature? Click the Enquire button on it's page and we'll get back to you about getting it enabled on your site.

This is the first version of our app store, any feedback you have will be greatly appeceated, thank you.

Heart Internet have been in touch with some essential information about your Heart Internet email services (If your email is provided by Heart or Wildfire).

Heart are currently working on some major improvements to the services they offer. The aim is to make their entire range of products even more dependable, efficient and secure.

These enhancements are set to go live on October 1st 2019.

While that may seem like a long way off, there's a task you can carry out now to ensure that the upgrade runs as smoothly as possible and that you don't experience any problems.

What you need to do

In your email client (such as Outlook or Apple mail) if your outgoing server is currently using port 25 or 465, you will need to change the port to 587. Heart recommend using STARTTLS encryption.

You can keep your server name the same, it's just the port that needs to be updated.

When you need to do it

The sooner the better. These settings will work today. If you leave it until after the go-live date you won't be able to send any emails until you make the change.

Support

We have written an article to help explain how to set up your local email client which you can read here.
If you need further help setting up your email client you will need to contact your local IT support company since this is outside the scope of our support.
 

Since the last update we've invested a great deal of time into automated testing technology for use in our development cycle to further improve quality assurance. Part of this is scripting browsers to run through orders on a test site and perform admin actions each time we push code (which happens many times a day).  Later in the year, we're looking to introduce this as a new service you can use on your site to ensure specific parts run smoothly, contact us if you'd be interested in being an early adopter. 

Forms

• 'Smarter' form responses 
  Form responses will now show extra information including user & cart/invoice details and (soon to be released) which page the form was sent from, with links to the user and order for quick access as well as displaying the user's telephone number where available. This helps sales and support teams to be more efficient in handling enquiries and queries:
  
  
  Auto enabled on all forms, however it can be disabled in Form builder > Edit form > "Show meta data on emails?"
• Relating Order & Customer data to forms
  After an order, a guest user is normally logged out and cart session reset, however to better support forms on the thanks and contact pages directly after an order, we now auto relate the user and order information.
• Unread Form Replies Improvements
  If a form is set to email the admins, we now track that you've read it from your email client to keep the read/unread status in the system up to date.
  You can now also mark all replies in a form as read to focus on just new replies.
  Admin > Form Builder > View from replies > "Mark all as read"

Ecommerce

• New product filter setting to enable redirecting to previous category page when clearing filters
  This allows users to filter products from a category page and return to the page once they are done filtering.
  Admin > Product Filters App Manager > Remember & return to last page.
• Filter by user group in the Order Revenue & Sources Report 
  Segment your order reports better with this new option in our revenue and sources report.
  Admin > Order Traffic Analyser > User Group
• Order manager not logged in filter & cleanup
  Added a filter to order manager allowing you to see orders started by non logged in users (i.e. retail orders when groups are in use)
  We've also cleaned up a couple issues and design around the search form on order manager.
  Order Manager > Filter by group now has a "Not logged in" option.
• Batch edit product issues
  We've added a batch edit button under each product issue listed.
  Admin > Reports > Product Issues Report > under each issue's table of products > "Batch edit these products"
• Checkout delivery method performance
  For sites with a large number of delivery methods or bands this will largly improve the performance of looking these up resulting in faster checkout screens
• Further speed fixes
  Product downloads now available as a template preload (auto enabled). Along with faster loaded lists of products on pages and faster feed generation for Google Shopping.
• Showing full category path in dropdowns
  Improved display of product category dropdowns in admin to reveal full path to the category for added clarity
• Improvements to tracking visitors & orders from Facebook
  We now detect the new facebook "fbclid" url param

Developer

• Automated browser testing
  Our new range of automated browser tests run before we release code running real user simulations on core areas to catch bugs faster. 
  Contact us if you'd be interested in being an early adopter on an important area of your site such as an app, form or checkout process.
• Form codenames
  The rec_form() method can now take in a codename for the form, shown on the edit form screen, allowing you to embed forms into pages without worry of the form name you're referencing changing and thereby causign an issue.
• Email task events for when a user subscribes & unsubscribes
  Send users deals or notify them to say thanks when a user subscribes or send a goodbye message for when a user unsubscribes.
  Add/edit email tasks, new events for subscribe.user and unsubscribe.user
• Chrome devtools console back to Zero messages by default.
  We believe the best way to debug site issues is to start with messages in the devtools console & so we maintain a clean console area by default so you can track issues easier. 
  This release resolves the only warning showing from the new Chrome release for "[Deprecation] Synchronous XMLHttpRequest warnings".
  It's always worth checking the developer tools console in your browser for site issues.
• JS REC.Cart.batchAddItems method now allows custom extra_data
  Detailed additional info can now be passed when adding multiple items to cart in custom cart related apps you're building.

Since our last update we've taken more of a focus on underlying performance improvements and checks with some new features to help further with the smooth running of your site, let's dive right in:

Ecommerce

• Product issues report
  This new report lets you find and resolve issues fast on your site such as products without prices, images, weights, invalid details, and much more.
  Available in Admin > Reports > Product Issue Reports.
• Checkout confirm screen re-login alerts
  If a user has left the checkout screen open for a long time and their session has expired, we now notify them so they can re-login and resume the order. 
• Product imports, no more "quick fix" program runs
  Previously after importing your products you'd have to runt the "quick fix" program to the side of the import to populate the new data around the system such as for prices & images. 
  However we have now removed this and the import program runs these automatically for you.
• Batch products processor recycling
  Batch products processor allows you to mass edit & delete products on your site, however when deleting them it would previously permanently delete the products. 
  Instead this now sends the products to the recycle bin by default though there is an option if needed to fully delete them. 

Auditing & Security

• Settings confirm screen
  When changing site settings we now ask you to confirm and save the changes which also records them into the audit log.
  This helps keep track of when and where changes have been made on your site, useful when testing new changes. 
• New security hardening settings available
  A range of HTTP header security options are now available to add extra security to your site
  Before enabling these we recommend testing them on your site first, contact us for more information. 
  Available in Admin > Site Settings > Front End HTTP Header Security

Developer & Performance 

• New Twig functions to shuffle arrays and debug as yaml instead of full html dump debug
  E.g. to shuffle items in an array: ... | shuffle
  or to debug in plain text with yaml, e.g. inside css or js: yaml(...)
• New template access to parent categories
  These allow you to create lists of categories as filters inside the templates on pages and category pages above shown products.
  category_products_shell.html.twig -> {{ category.relatedid }}
  layout files -> {{ page.products_shown_cat_id }}
  Here's an example of this: https://gist.github.com/stilliard/0a5a1080722105a42784850ae96c986c
• Speed/performance improvements
  We've made a number of large changes behind the scenes across the product & feed areas of the site to help improve speed especially at peak times as well as introducing new monitoring for this.
• Internal work for static analysis tools 
  Lately we've been adding more static analysis checks to our development process to help detect  and thereby fix potential bugs so they never reach your sites.
  We remain committed as always to investing time & resource into our development and security tools to protect your sites as part of our ongoing maintenance and security update services.

Introduced during 2018/19, Google Smart Shopping Campaigns use AI to advertise product listing ads on the search network as well as showing dynamic remarketing ads on the Display Network, YouTub… Continue Reading »

Payment Services Directive (PSD) 2, Strong Customer Authentication and 3D Secure v2 
Effective: 14th September 2019

What Is PSD2?

PSD2 is an EU Directive which uses additional security authentications for ecommerce transactions to help reduce the increasing costs of payment fraud. This will typically mean that during the shopping process the buyer enters a pin code, as per 3D secure already in effect, via a trusted device or with fingerprint reading. You can read more in this Sage Pay article.

Who Does It Affect?

This regulation applies to any electronic payment that takes place within the European Economic Area (EEA). For ecommerce card-based transactions (including digital wallets backed by cards), it applies to transactions where both the card issuer (i.e. financial institution with whom cardholder has relationship) and the acquirer (i.e. financial institution with whom merchant has relationship) both reside within the EEA.  If you trade within the EEA then you are affected.

Which Payment Processors Are Affected?

All processors which handle EEA payments, including Sage Pay, Paypal, ePDQ etc.

Is REC+ Ready For This Change?

Yes.

All payment processing is handled by the payment processors, rather than on your REC+ site, and they will need to comply and update their systems accordingly. You do not need to make any changes on your REC+ website.

Is There Anything I Should Be Doing Before 14th September?

Check via your payment processors to ensure your payment settings have 3D Secure enabled prior to September (if not already enabled). European issuers are likely to start declining electronic payment transactions that have no authentication in place. Read more about this for Sage Pay or refer to your own payment processor for more information. 

NB There are no changes needed in REC+

Who Can I Talk To For More Advice Or Setting Up 3D Secure?

Contact your payment processors directly for support and advice. 

We've had a great mix of new features and improvements to the system to roll out this month, let's dive right in:

Ecommerce

• Selectively display Payment Processors to specified user groups
  This lets you select which payment processors will show for selected user groups. For example, users in your 'Dealers' user group will only be given an invoice payment option when the 'Invoice' payment processor is set to work with the 'Dealer' user group.  To set this up go to:
  Edit Payment Processor > "Only show this payment method if customer is in the following group(s)" and select the required group(s).
  Having no checkboxes ticked means it will show for everyone & this will apply if the user is in any of the 3 available user group categories.
• Autoparts Product Sales Report
  There is a new sales report for autoparts sites which allows selection of vehicle by Make Model Year so you can hone in on specific vehicles. Go to:
  Reports > Autoparts Product Sales
• Coupon Manager Loading Time Improvement
  Coupon Manager loading time has been improved by splitting out unexpired coupons, expired coupons and Gift Vouchers into their own tabs and dynamically loading in the 'times used' count to show the last 6 months for successful orders where the coupon has been used. It is possible to select a different time range if required. 
  Coupon Manager > Coupons, Gift Vouchers & Expired Tabs
  Coupon Manager > Used Count Range
• Price lists main body app now show group based prices
  Group prices are displayed for logged in users and there is also a new switch for price lists main body app to show inc/ex vat prices
  Site Settings > Prices & VAT > Display both inc VAT and ex VAT on the Price List app
• Product Filter > default page content
  This new setting allows you to change the default page when no filters are selected on product filter, rather than showing all products as it does by default.
  Product Filters App Manager > Show default page
  Which you can edit in Page Manager > System > product_filter_default

Forms

• Form builder rating/score fields
  Allowing you to capture business KPI scores such as Net Promoter Score (NPS), Customer Effort Score (CES) & Customer Satisfaction Score (CSAT)
  Form Builder > Field Type > Rating - Uses min and max to set the from and to (default to 1-5 if fields are blank). Splits Explainer text on comma's to display labels underneath (e.g. Very Difficult -> Very Easy).
• Form builder display labels
  These let you set different labels for fields for admins vs the ones users see.
  Useful for the new scores system so you can ask users a question as the field label, but have it in admin show as your score name.
  Form Builder > Display Label - "Hidden" in a details element, changes the label on the front end if filled in.
• Form builder logic conditions for ‘more than’ or ‘less than’ values
  Useful for building processes based on scores, for example send an email to an admin if a score is very low, or other numerical comparisons.
  Form Builder > Logic Filter > Condition - "Less than or equal to" and "More than or equal to".

Designer

• Module Relationships
  It is now possible to build relationships between modules, so that you can associate / select data between modules. E.g. a books module that has submodules of authors. When adding data to the book module items you can select an author in a drop down menu which comes from the authors module. In addition, when displaying the book on the page, it pulls in the author name and picture from the author module. This helps ensure data consistency for common fields during data entry and to build more complex web page applications. 
  Add/Edit Module > Field Type > Module:XXXX
  Template Function: module_parents() allows you to reverse lookup relations from the related items, e.g. books can have authors as a submodule, but this would let you access the books from an author page the other way around. 
• Module search
  You can now setup searches for modules based on specific fields you can define.
  Add/Edit Module > Fields > Searchable
  Note: Module Item names are inherently searchable
  Simple demo: https://gist.github.com/stilliard/284a446e810622173d4cc9e5d256a7a4
  More complex demo: https://gist.github.com/stilliard/57cf2d5b2a3470c347cc3953e0ae0140
• Checkout & thanks text templates
  Edit the thanks page template in Templates > html/checkout/order_thanks.html.twig
  Edit the checkout top text area template in Templates > html/checkout/order_confirm.html.twig
• Documentation updated for Twig functions/filters supported
  We've now fully documented all the template functions and filters we've added to Twig: https://reallyeasycart.freshdesk.com/support/solutions/articles/210155

Development

• Linkedin v2 API
  We've upgraded our LinkedIn connection as per their new integration rules.
  If you're using the Linkedin integration, please reconnect today and make a test post.
• StopFormSpam integration now uses a confidence threshold
  This score enables us to be smarter about blocking form replies based on how likely someone is a spammer.
• Improved RASP security & XSS detection
  As well as following secure development practices and having external scanning tools audit our security, we also have internal checks like this to detect attacks at runtime. 
• PHP 7.3
  Continuing our always ongoing upgrades, we're preping to upgrade to PHP7.3, ready to migrate to stay within supported software versions when 7.2 goes out of support in December 2020 though we aim to upgrade long before this. 

Surveys enable you to capture a range of data from your customers which you can use to make improvements to your website, products and service to drive more recommendations and more sales.  We a… Continue Reading »

In this release we've added a bunch of new ecommerce features as well as flexibility in transferring content and module data structures between sites. This leads into something big coming soon but more on that in a future post.

Ecommerce Improvements

• Product filter instant results & checkbox display
  Using product filter to select and display products, can now operate faster with a better checkbox display.
  Enable live reloads when changing product filters via Ajax with Admin > Product filters app manager > Instant load results
  & display your product filters as a simpler checkbox style with Admin > Product filters app manager > add/edit block > Display type > Checkbox list
• Group price sharing
  Prices normally have to be set up fully within each user group that is set up. So if you have two groups with identical prices you would need to enter them in each group. However, you can now simply share a group price with another group and it will reference the prices without having to enter them.
  Available in Add/Edit Groups > Share Prices from [select group]
• Stock audits
  We now log audits for all stock updates in the system, e.g. when users buy products / options to when you make stock changes from any part of the system.
  This is automatically enabled on all our ecommerce sites to help you see what affected the flow of stock on your site.
• Price manager changes
  We've introduced the facility to select multiple categories for updates, with a better display too.
• Dashboard orders - now displays up to 25
  Now it shows up to 25 new and pinned orders on the dashboard instead of the previous 6.
• Buying rule > hide message
  Buying rules add powerful conditional constraints to the checkout. By default they show a message when the condition is met, however you can now have them work silently without displaying a message, which can be useful in certain situations.
  Available in Add/edit Buying Rules > Hide the message?

Designers

• Module export & import to transfer between sites
  This is a major new facility to help designers transfer module data from a development site to a live site.
  Manage Modules > Import Module
  Edit Module > Export Module
• Export and import Content Blocks
  This is a major new facility to help designers transfer content blocks from a development site to a live site.
  Admin > Developer Export & Developer Import > Content Blocks area (along with userfiles, modules & forms sections)
• Simpler form builder form exports
  Edit Form > We now show an example of pulling this into templates as well as a simpler way to export forms
• Rivendell templates, we've now fully removed the dependancy on the admin colours system
  All new templates now use the vars.scss file which deprecates the older Admin > Edit Colours to create new designs.
  Older sites not on the Rivendell template will still be able to access this area and make changes.
• Email tasks - sending a supplementary 'new order' email for products with downloads 
  A new option has been introduced which when ticked means a 'new order' email won't be sent unless at least one product has a download file.
  Email Tasks > Add/Edit > Only send when there are product downloads to send
  This will normally be set up in addition to a normal 'new order' email thanking the user for their order. For example, this could be after a number of hours or days to allow for delivery since the download contains installation instructions.
• Admin error messages
  Errors to admin users will now reveal a little more detail than they do to users, e.g. if an error is to do with a 3rd party connection we'll now report what that error was back to you if previously not caught and displayed.

Every growing business should record and track all their business opportunities to keep on top of progress and avoid things slipping through cracks. However, research shows that 60% of businesse… Continue Reading »

In this issue we've added a bunch of useful tools to help you manage orders, users and for designers we've added improvements to the templates flows, let's dive in.

Order Management Improvements

• Shipping labels 
  You can now print simple shipping labels direct from the order manager screen. 
  This is available in order manager as well as on the new order items view.
  Want to rename shipping labels? Edit it in definitions > SHIPPING_LABEL
  The default is fairly simple but you can also change the display in the html/invoice/shipping_label.html.twig template.
  Need something more complex? Reach out to us via the support system. 
• Purchase order templates
  Customise the display of your purchase orders to suit your needs.
  Though editable before they are now available as full templates in html/invoice/purchase_order.html.twig
• Order manager products search improvement
  Previously searching for product purchases would return a different table view of orders only showing that search product. 
  Now it returns all orders with full details like the rest of  order manager for full visibility.
  Looking for more specific product details per order? Try the orders tab when editing a product.  
• Order manager user group filter
  You can now filter order manager to show only a specific group of users orders, useful for tracking specific companies via groups or comparing trade to retail orders.  
  Available in the filters on Admin > Order Manager.
• Customizable order status tabs in Order Manager
  The tabs at the top of Order Manager are fixed to help you find orders fast. 
  You can now add your custom statuses to these tabs in Order Statuses > Add/Edit > tick to "Show on Order Manager".
• Buying rule quantity ranges
  You can now setup quantity based rules for when a buying rule kicks in
  New changes that come with this:
  Add/Edit product > when buying rules are setup you can now multi select them
  Add/Edit product > "Quantity in pack" under buying rules (on edit product that's on the prices tab)
  Buying Rules > Add/Edit > Quantity limits > Min/Max can now be set so the rule only triggers if the cart qty of matching products to this rule is above the max or below the min.
  Page content used in Buying Rules, now supports a products tag which can be used to list all matching items.
• Pinned orders
  Sometimes you need to keep an eye on a few orders, pinning them brings them to the top of the list and shows them on the dashboard.
  Available via a new pin icon column on order manager. 
• Order manager result limits
  Available in Admin > Order Manager > "Limit by" shown bottom right under the table.
  Allows: 25, 50 (default), 100, 250 & a max of 500 orders at a time, useful for batch updating & saves to a cookie to keep the setting going.

General Improvement Features

• Collect Google Reviews from your site
  Want to collect reviews for you Google business page direct from your site or display them back on your site? Contact us to find out more. 
• Add/edit user addresses
  You can manage user addresses easier when adding users, as well as access to all addresses entered via a new addresses tab on users.
  Available in Admin > Add User > Add Addresses & Edit User > New Addresses Tab
• Switch to only send SMS alerts to UK customers
  This is currently enabled by default if you send SMS alerts to users after they place orders. 
  Untick this to support sending international, however your charges may vary based on your international setting with your SMS provider.
  Available in Admin > Settings > Leads & Alerts > Send SMS alerts only to users in the UK

Security / spam protection

• Require Google Recaptcha on Register & Guest Checkout Registrations
  If you're getting an increase in spam accounts, requiring users to tick that they are not robots is a great protection against this. 
  Available in Site Settings > General > Registration > "Require Google Recaptcha During Registration" (requires Google Recaptcha setup in the Connect area)
• Logout's now trigger a cache refresh using the new " clear-site-data" HTTP response header. 
  Sometimes you might try a logout to refresh a session but now we'll also reload your browsers cache for your site when you logout to help make sure everything is refreshed. 

Front end developers

• Templates search
  When in a template folder you can now search the files to quickly find any text and then proceed to edit it, speeding up this workflow in admin for quick edits.
• Fork, Edit, Preview & Flatten workflow
  A new simpler workflow for making changes to existing sites. 
  Forking a template lets you make changes on a preview and then "flatten" down into the live template when you're ready to go live with them.
  Read more on this optional new flow here.
• Nicer SCSS & Twig error messages
  You'll now see more informative errors while editing templates to help point you towards any errors. 
• Autoloading css & js for  modules now works in child templates
  Modules automatically load in their css & js, this now following through into the child templates for you. 

Thanks for reading! Do you have a new feature idea? Suggest it here and others can vote on it. 

Day to day, the majority of code changes we make are to existing sites. 

The flow for working on new sites via FTP works fairly well, you can make changes and not worry as it's not live y… Continue Reading »

In this issue we've been re-focusing on tools to help build new sites and helpful usability improvements for maintaining existing ones, let's dive in.

Improvements

• Stricter password requirements & password strength meter optionally available. 
  By default we still only require passwords to be 8 characters, but you can now show a password strength meter & optionally enforce only strong passwords.
  Available in Admin > Site Settings > Security > Password
  
• Addresses will now be title cased when saved.
  This happens automatically for all billing & delivery addresses when created or saved.
• Added the ability for select inputs to have placeholders
  Available in Admin > Form Builder > Edit Form > When add/editing a select field you can now set placeholder text.
• A few fixes arising from recent Google Search Console alerts
  Such as compare lists no longer being indexed (as they do not need to be) and product review microdata will now only come through when a product has reviews to avoid sending zeros for ratings. 
• Google Analytics > Custom Dimensions
  Available in Admin > Connect > SEO > Google Analytics & Adwords > Custom map {} for custom dimensions and metrics e.g. {"dimension1": "ecomm_prodid"}. Example uses of this could be tracking readership by author, impact of out-of-stock products on conversion, different behaviours of loyal customers using a logged-in parameter (read more here), tracking different types of users/roles which is identified when forms are filled in.
• Email manager multiple tags
  Available in Admin > Email Manager > When sending emails you can now select multiple user  tags per group to send to at once. (Hold shift to select multiple)
• Featured and special product sorting
  New tabs for featured & special offer products available in Admin > Product Manager, in here you can now sort products within the featured or special offer tabs. These override the default sort orders, generally bringing these sorted products to the top of product lists. 
• Delivery method listed in orders CSV
  Delivery & payment method names now show through in the orders CSV report, allowing you to filter columns & compare metrics of how well each method performs in excel or libre/open office.
• Product manager sold date ranges
  New date range selection available on the Product Manager screen which shows the total quantity of products sold. 
• International SMS sending now supported
  Both our Twilio & Textmarketer setups now allow you to send SMS updates to users anywhere in the world by automatically working out their country code.

Developer

• Rivendell default template
  A new default responsive template, find out more in our dedicated post here. 
  https://github.com/ReallyEasyCart/rivendell
• Rivendell Builder
  A series of example header, slider & footer layouts available for new site designs complete with quick instructions to add them in.
  https://design.reallyeasycart.co.uk/rivendell-components/
• REC Design Hub refresh
  https://design.reallyeasycart.co.uk/
• Bring forms into templates more easily with the new rec_form() twig method
  {{ rec_form('Form Name') }}
  You can even pass default options for the inputs based on the input name, e.g.
  {{ rec_form('Contact Form', { input_field_1: 'Bob Smith', input_field_33: 'Worcester' }) }}
• SCSS/Sass to power your CSS templates
  In Rivendell templates you can now use SCSS automatically, as well as in other templates by including a file with the new scss() function, e.g. {{ scss("css/scss/site.scss") }}
• Responsive base based blog posts now use font icons for social sharing to Facebook and Twitter instead of previous icon images.
  This should fit nicer into existing designs and can easily be changed in the blog_info.html.twig template.
• Removing {{ page.content }} from a template now fully removes the page content ckeditor input.
  Allowing you to design layouts entirely based on content blocks. But you can still use page.content where needed and it will correctly position its input in order if it's between other content blocks. 
• We have also switched from FontAwesome (v4.4 previously) to ForkAwesome (v1.1) https://forkaweso.me/Fork-Awesome/icons/
  It has full compatibility with our previous FontAwesome version, plus many new icons. FontAwesome v5 has changed how their icons come in, meaning we couldn't auto-upgrade to v5, but ForkAwesome is an open source project that aims to continue the great work of the old FontAwesome project. 
  Nothing should change for you, it'll work just as it did before but with a few new icons available.
  Also, if you like v5 of FontAwesome, though not officially supported, you can bring this in on a specific site though you'll need to hook up icons to use yourself. 

Our default responsive base template came out in 2015 and it's served many sites well. 
We've kept it up to date and built many responsive sites from it, but it's 2019 & finally time for a fres… Continue Reading »