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New in REC+: Checkout User Experience Enhanced

The checkout process has been updated to enhance the user experience on the checkout page and the code has been generally improved. 

This is a notification that the change comes into effect on Wednesday 25th April 2018.

New in REC+: GDPR Update - Please Read

We have been working hard to ensure the REC platform complies with the General Data Protection Regulation (GDPR) which comes into force on 25th May 2018. This is a heads up about the changes we will be releasing next Tuesday 24th April which will enable you to take many of the necessary steps to ensure you are compliant.

New Cookie Message

A newly-worded cookie message and layout will be displayed to first-time visitors in place of the existing message. The new message will inherit the colour schemes of your site if you have adapted it.

 Cookie message

New Cookie Pop-up (for responsive design websites)

When the Cookie Settings link is cliked it will fire up a modal window giving the visitor the ability to manage which cookies they wish to allow, as required under GDPR. A version of this will be made available for non-responsive websites at a later date. 

Cookie pop up message

Positive Opt-in Consent For Newsletters / Email Campaigns

The system will cater for positive opt-in consent to newsletters where the individual will have to tick a box to be added as a newsletter subscriber, rather than it being pre-ticked for them.

Re-permissioning For Email Campaigns

A re-permissioning process has been defined to include a program for bulk unsubscribes and a new "Subscribe" field which can be added to email templates to allow people to opt-in to future marketing emails.

Form Data Collection Tips

This enables you to add some explainer text on form fields to explain why you wish to collect that particular data. 

Users Can See Their Form Submissions

Users will be able to see what forms they submitted on your site when they log in to their User Home page.

Additional Auditing

The audit log will keep a record of when users are added to the system and when there are changes to their newsletter subscription, status, level and group. This will help administrators to see what has happened historically as part of complying with individuals' rights to restrict processing or to be forgotten.

What Will You Have To Do?

We will be providing guidance on the steps you need to take to use these new features when the release is made available next week.

There will be further releases before the 25th May which are more targeted towards alerts and notifications when administrators access private data. This is part of extending the perimeter for data breach detection because many data breaches originate from inside a company rather than being external website hacks.

Paypal Upgrade Recommendation

Applies To: Ecommerce Sites Taking Standard Paypal Payments Through The Checkout Process
Does Not Apply To: Paypal Encrypted and Paypal Express methods, or Form payments

We have recently received a few reports where a small number of users paying via the standard Paypal method have had an issue completing the payment process. This does not apply to your site if you instead use the Paypal Encrypted and Paypal Express payment methods, or you are taking payments via a form rather then the normal checkout process.

This is a small, random problem which we cannot recreate and Paypal cannot offer an explanation why it has occasionally occurred. We therefore recommend you consider moving to Paypal Express which has not had any reported issues and also offers a much smoother and faster checkout process for the user as an added benefit.

How Do I Know If I Am On Standard Paypal Payments?

Go into Payment Processors Manager and see if "Paypal Or Credit Cards" is set to a Status of "on" and Mode of "live". If it is then we recommend you migrate to Paypal Express. 

How Do I Update To Paypal Express Checkout?

Follow this article on Freshdesk


Make sure you test your changes by successfully putting an order though the checkout process using the Express Checkout method you have set up.

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