Important: Heart Internet Email Changes

Heart Internet have been in touch with some essential information about your Heart Internet email services (If your email is provided by Heart or Wildfire).

Heart are currently working on some major improvements to the services they offer. The aim is to make their entire range of products even more dependable, efficient and secure.

These enhancements are set to go live on October 1st 2019.

While that may seem like a long way off, there's a task you can carry out now to ensure that the upgrade runs as smoothly as possible and that you don't experience any problems.

What you need to do

In your email client (such as Outlook or Apple mail) if your outgoing server is currently using port 25 or 465, you will need to change the port to 587. Heart recommend using STARTTLS encryption.

You can keep your server name the same, it's just the port that needs to be updated.

When you need to do it

The sooner the better. These settings will work today. If you leave it until after the go-live date you won't be able to send any emails until you make the change.

Support

We have written an article to help explain how to set up your local email client which you can read here.
If you need further help setting up your email client you will need to contact your local IT support company since this is outside the scope of our support.